Orders placed online are guaranteed to be delivered within 5 working days, or sooner. Once the order is placed, you will receive an email to let you know when you can expect delivery. If you are in any doubt or have any queries, please do not hesitate to contact our offices on 01406 351370.
Local Deliveries
Our delivery areas include Boston, Grantham, King’s Lynn, Lincoln, Louth, Newark, Oakham, Peterborough and Wisbech.
PLEASE ENSURE YOU PUT YOUR FULL COMPLETE ADDRESS: A BRIEF DESCRIPTION TO FIND YOU EASILY – ESPECIALLY IF YOU DO NOT HAVE A HOUSE NUMBER OR ROADSIDE SIGN. Incorrect or incomplete address will incur a £20 delivery charge.
Using our own fleet of vehicles and our own staff, we’re able to deliver locally, free of charge. However if your delivery has been booked in and you then refuse the delivery once the driver has reached you, it is subject to a £15 each way delivery charge unless there is a problem with the wood or coal itself.
Below is a map of our delivery areas. For orders outside of the indicated area, please use our sister websites www.nationalcoal.co.uk or www.nationalfirewood.co.uk
We will deliver free to any location inside the marked blue delivery border area (*subject to a minimum order). If you require a delivery to a location on the marked boundary (or just outside it), please telephone us to confirm if we can deliver to you.
How we deliver your fuel
Our coal is delivered in prepacked 25kg bags. If you have a bunker or coal shed we can empty the bags into those for you. We understand that everybody’s needs are different and that is why we not only will deliver your coal to your bunker or shed but will also offload it and put into your store for you.
Our wood deliveries are LOOSE tipped with our specially built tipping trailers, or tipping body Land Rovers which are able to negotiate the tightest of driveways and tracks. We will always endeavour to offload your wood as close to your point of storage as is humanly possible to minimise your workload.
Please bear in mind that we are only able to deliver firewood as close to your store as it is possible or safe to do so with our delivery vehicles. Please see the terms and conditions page for full details.
Our deliveries are made by competent staff, on time and to your specification. We will always call you before making your delivery to ensure that you are ready for us (and have time to put the kettle on!)
Sometimes our customers choose to store their fuel in awkward or otherwise inaccessible areas. Our delivery fleet include 4-wheel drive vehicles and modern trailers designed for demanding terrain. In addition to our Land Rovers and trailers, we have 3 x 7.5 Tonne lorries. We have never been unable to deliver even in the harshest of conditions. When our competitors are snowed in and wouldn’t leave their depots in 2010 we were happily delivering logs and coal with Land Rovers, and even took to the roads with extra tractors and trailers to fulfil our orders.
You can depend on us to keep you warm – if we say we will deliver we will, no matter the weather!
